Contact us

Check out our contact information below or use the enquiry form to place an order for consumables or accessories.

We understand you might have questions for us, so there are a number of ways you can get in touch.

Do you need urgent assistance with your pump?

If you need urgent assistance please call our Customer Service team.

They are available 24 hours a day, 7 days a week.

FREEPHONE

Have you seen our FAQ page?

Our frequently asked questions section answers some of the most common queries regarding the t:slim X2 and general pump therapy.

Check out our FAQ's to find answers to some of the most common questions

FAQ's

Do you still have questions or would you like to request an order for consumables or accessories?

If you cannot find your answer within our FAQ section or you need to request consumables or accessories, you can contact our Customer Service team using the form below.

Please fill in the form below selecting the nature of your enquiry from the dropdown list and we will be in touch with you as soon as we can to help.

Contact Air Liquide Healthcare UK

Please complete all of the required fields as this will help us to ensure that your enquiry is directed accordingly.

* These fields are required

Type of request

First name

Last name

Date of birth

Postcode

Email address

Telephone number

Enquiry type

Clinic name

Are you a pump user?

Please tell us more about your enquiry?

Pump serial number

What's the issue?

Is the pump still functioning?

Please upload a picture of the damage to the pump

Choose a photo to upload

Upload a JPEG photo (maximum 10MB file size).

Brief description of the damage

Do you have a preferred time for us to contact you?

What time should we contact you?

Do you need a replacement for a faulty item?

What replacement do you need?

Description of fault?

Insertion date of the sensor/transmitter?

Date when the fault occured?

Date of removal of the sensor/transmitter?

What item are you contacting us about?

Description of issue?

Please tell us more about your technical support enquiry

Are you ordering from the Republic of Ireland?

If you are ordering from the Republic of Ireland, please continue to contact your pharmacy to place your consumable orders.

Pump serial number

Are you ordering for the first time?

Would you like to receive this as a repeat automatic 3 monthly order?

Have you used the product you are ordering before?

Is this a repeat of your previous consumables order?

Choose an infusion set

Quantity of infusion sets (standard maximum order is 3 months use at a time, please note in the comments box below if you receive 6 months use as standard)?

Comments

Is there any additional information or changes that you would like to tell us about?

Choose a pump accessory

Do you need to fill in a VAT Exemption Form?

Please upload your completed VAT Exemption Form or click the '?' for a new form.

One file only.
20 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, mp4, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.

Comments

Do you have a preferred time for us to contact you to take payment? (orders cannot be processed until payment is taken)

What time should we contact you?

Address

Name of the clinic that provides your care, and the country the clinic is in?

Preferred method of communication

Please tell us more about your enquiry?

Are you travelling inside or outside of the European Union (EU)?

If you have any issues while you are travelling, please contact us on our customer services number 0800 012 1560.

Start date of travel

End date of travel

Latest delivery date for a holiday loaner pump to be sent to your address

Which country are you travelling to?

If required please tell us more about your enquiry?

If you are ordering a product that you have not used before and it is different from your normal repeat order, please get in touch with your clinic and healthcare team to approve this item first.

Please note that this form is intended for non-urgent enquiries only. If you have an urgent enquiry, please call our Customer Service team on 0800 0121 560 for the UK or 1800 12 4912 for Ireland.

Type 1 diabetes

Type 2 diabetes

Blood Glucose Levels

Blood glucose Monitoring

Insulin Pump

Insulin Therapy

Hypos and hypers

Hypoglycaemia

Ketones

Eating with diabetes

Sexual life and hormones

Sport and diabetes

Living with diabetes

The t:slim X2™ insulin pump

Online Events

Further Resources

How can we help today?